Question 1

How do I make a booking?

Accepted Answer

Choose an activity, select your date and number of people, and complete the payment. You will receive a confirmation email immediately.

Question 2

Can I cancel my booking?

Accepted Answer

Yes, cancellation policies vary by activity. Check the specific terms on the activity detail page.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, iDEAL, PayPal and Bancontact. All payments are processed securely.

Question 4

How long does a refund take?

Accepted Answer

Refunds are processed within 5-10 business days, depending on your bank or credit card company.

Question 5

In which languages are the activities available?

Accepted Answer

Most activities are available in Dutch, English and Spanish. Available languages are listed for each activity.

Question 6

How do I become a Costa Guide partner?

Accepted Answer

Click on "Become partner" in the menu and fill out the application form. We will contact you within 48 hours.

Question 7

How can I contact customer service?

Accepted Answer

You can reach us by email at info@costaguide.co or via the contact form on our website. We respond within 24 hours.

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